Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your personal information when you use Fuel-Stamp.

Last Updated: January 2025
Effective Date: January 2025

1. Introduction

Fuel-Stamp ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fuel management platform, including our website, mobile applications, and related services.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Personal Information

  • • Full name and contact details
  • • Email address and phone number
  • • Business registration details
  • • Billing and payment information
  • • Tax identification numbers

Vehicle & Fleet Data

  • • Vehicle registration numbers
  • • Driver identification details
  • • Fuel consumption records
  • • Fleet management data
  • • Vehicle maintenance information

Transaction Data

  • • Purchase history and receipts
  • • Payment method information
  • • Transaction amounts and timestamps
  • • Fuel types and quantities
  • • Station location data

IoT & Sensor Data

  • • Tank level measurements
  • • Dispenser reading data
  • • Temperature and pressure readings
  • • Equipment status information
  • • Automated monitoring alerts

3. How We Use Your Information

Service Delivery

We use your information to process fuel transactions, manage user accounts, provide real-time tank monitoring, generate reports and analytics, and facilitate fleet management operations.

Platform Operations

Maintain and improve our Services, provide customer support, ensure platform security and integrity, prevent fraud and unauthorized access, and comply with legal requirements.

Business Intelligence

Analyze usage patterns and trends, improve user experience, develop new features and services, optimize platform performance, and conduct market research.

4. Information Sharing and Disclosure

Important Notice

We never sell your personal information to third parties. We only share your information with trusted service providers who help us deliver our services to you.

Service Providers

  • • Payment processors (Paystack, Flutterwave)
  • • Cloud hosting providers (AWS, Google Cloud)
  • • Analytics and monitoring services
  • • Customer support platforms

Legal Requirements

  • • Valid legal processes
  • • Government investigations
  • • Regulatory compliance
  • • Law enforcement requests

5. Data Security

Industry-Leading Security

We implement comprehensive security measures including end-to-end encryption, multi-factor authentication, regular security audits, and 24/7 threat monitoring to protect your information.

Encryption

All sensitive data is encrypted both in transit and at rest using industry-standard protocols.

Access Control

Strict access controls ensure only authorized personnel can access your information.

Monitoring

24/7 security monitoring and automated threat detection systems protect against breaches.

6. Your Privacy Rights

You have control over your personal information

We believe you should have control over your personal information. You can access, correct, delete, or export your data at any time.

Access

Request copies of your personal information

Rectification

Correct inaccurate or incomplete data

Erasure

Request deletion of your personal information

Portability

Receive your data in machine-readable format

Restriction

Limit how we process your information

Object

Object to certain types of processing

13. Contact Information

Privacy Officer

privacy@fuelstamp.app
+234 (0) 800 FUEL STAMP
Shagari Low-Cost, Katsina, Katsina State, Nigeria

General Support

services@fuelstamp.com
https://fuelstamp.app/contact
Monday - Friday, 9:00 AM - 6:00 PM WAT

Have Privacy Questions?

Our privacy team is here to help. Whether you have questions about this policy, want to exercise your privacy rights, or need assistance with your account, we're ready to assist you.

Contact Privacy Team

7. Data Retention

We retain your information for different periods based on the type of data and legal requirements:

Active Accounts

  • • Personal information: Account duration + 7 years
  • • Transaction data: 7 years for compliance
  • • Usage data: 3 years for analytics

Inactive Accounts

  • • Account information: 3 years after last activity
  • • Financial data: 7 years for compliance
  • • Marketing data: 2 years or until opt-out

9. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content.

Essential Cookies

Required for basic platform functionality and security.

Analytics Cookies

Help us understand how you use our platform.

Marketing Cookies

Used for targeted advertising and personalization.

11. Regional Privacy Laws

GDPR (European Union)

If you are in the EU, you have additional rights under GDPR including the right to object to processing and lodge complaints with supervisory authorities.

Right to Object Data Portability Complaint Rights

CCPA (California)

California residents have rights to know about, delete, and opt-out of the sale of personal information.

Right to Know Right to Delete Opt-Out Rights

Nigeria Data Protection Regulation

We comply with Nigeria's Data Protection Regulation, ensuring lawful processing and protection of personal data.

Lawful Processing Data Security User Rights

Manage Your Privacy

Take control of your personal information with these quick actions.

Download Your Data

Get a copy of all your personal information in a portable format.

Update Information

Correct or update your personal information and preferences.

Privacy Settings

Control how your information is collected and used.

Delete Account

Permanently delete your account and associated data.